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Terms Conditions for Your banbu4d Account

These terms set out what you agree to when you open and use your banbu4d account, including how deposits via DANA, OVO, and GoPay are handled, what we expect from you, and what you can expect from us.

Account eligibility appliesDANA, OVO, GoPay coveredIndonesia-region accessFair use policy enforcedUpdates notified by email

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HOW WE HANDLE YOUR DATA

Account Security and Your Rights Under These Terms

We take the security of your account and wallet details seriously. Your DANA, OVO, or GoPay details are stored with encryption and are never shared with third parties outside of the payment processing chain. Here is what we do and what you can request.

Data Retention

We retain your account data for as long as your account is active and for the period required by applicable law after closure. You may request a data summary at any time through support.

Cookie Use

We use session and analytics cookies to keep your login active across devices and to understand how the mobile experience is used. You can manage cookie preferences in your browser settings.

Account Security

Your account is protected by OTP verification on login. If you notice activity you do not recognise, use the account lock option immediately and contact support to initiate a security review.

Change Requests

To update your registered wallet — for example switching from OVO to GoPay — or to request account closure, submit a verified request through live chat or email. Identity confirmation is required for wallet changes.

TERMS QUERY CHANNELS

Reach Us About These Terms

If any clause in these terms is unclear, or if you want to request a copy of your account data, dispute a transaction, or ask about a restriction on your account, our support team handles those requests directly. You can reach us through the channels below, and we aim to respond within the timeframe shown for each.

Live Chat Available through your account dashboard. Start a session any time you are logged in and we connect you with a support agent who can address terms questions and account issues.

Email Support Send your query to our support address with your registered account ID. We handle terms-related requests, data inquiries, and account review appeals via email within stated response windows.

Help Centre Our self-service help centre covers the most common questions about account rules, wallet verification steps for DANA and OVO, and how to request account changes or closures.

What These Terms Actually Cover

banbu4d Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on banbu4d, you accept these terms in full. They govern every session — from the moment you log in through your mobile browser or app to the point your withdrawal lands back in your DANA, OVO, or GoPay wallet. We reserve the

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right to update these terms when our services change, and we notify you by email before material changes take effect. If you continue using the account after a change notice, that counts as acceptance. These terms do not override applicable local law in Indonesia. Where a
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conflict exists between a clause here and a local legal requirement, the local requirement applies. Access to specific game categories and betting markets — including sports betting and live casino tables — depends on whether your region permits it. We do not make eligibility decisions on
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your behalf; you are responsible for confirming that access is lawful where you are. Account sharing is not permitted. Each account is tied to one verified individual, and the wallet details you register — whether DANA, OVO, or GoPay — must match your verified identity. Violations
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of this clause may result in account suspension pending review.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Our Terms

Here are the questions we receive most often about how these terms work in practice, covering your account rights, wallet use, and what happens when things go wrong.

Access depends on local law where you are. Services are available in eligible regions only. Jakarta and Surabaya are among the areas we serve, but you should confirm that access is lawful in your specific location.

We send a notification to your registered email before material changes take effect. Continuing to use your account after that date means you accept the updated terms.

Submit a closure request via live chat or email with your account ID. Any remaining balance is returned to your verified DANA, OVO, or GoPay wallet before the account is deactivated.

Yes. Contact support with your account ID and the transaction reference. We review the case and respond with findings. Wallet transactions through DANA, OVO, and GoPay are logged and traceable.

Suspension is a temporary hold while we review an issue — usually a verification gap or a flagged transaction. A ban is permanent. We notify you by email in either case with the reason and any available next steps.

Send a data access request to our support email with your registered account ID. We process these requests in line with applicable data rules and respond within the period required by local law.

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